Help & Documentation
Technical Support & FAQs
Assistance and engineering support for COCOA D software, platforms, and delivered customer projects. Email is our fastest and most tracked channel.
Common Technical Questions
How do I request support for a delivered project?
Email support@cocoa-d.net with the project or building name and a description of the issue, including error logs or screenshots where available. We respond during business hours in Thailand.
Where do I get support for a mobile application or product?
Application support is handled via the same engineering channel. Please include your application name, operating system (iOS/Android), and version number.
How do I request a new system integration?
Send us details about the systems involved, communication protocols (BACnet, Modbus, MQTT, REST, etc.) or APIs available, and what metrics you need to monitor or automate. Our engineering team will assess technical feasibility and provide a scope breakdown.
What are the official support hours?
Standard support is available Monday through Friday during Thailand business hours (09:00 - 18:00 ICT). Critical operational SLAs are available for contract clients.
Direct Support Channels
Primary Support Email
support@cocoa-d.netProject Inquiry Form
Open Web Inquiry Form →Inquiries received during business hours in Thailand are acknowledged within 24 hours. For critical infrastructure support, reach out directly with your SLA reference code.